Customer information

A. Prices

All prices include VAT.

B. Downloads Free of Charge

Downloading publications via the "download" button is free of charge.

C. Shipping prices, delivery conditions and delivery times

The charges for shipping and packaging as well as delivery times vary by the packages' weight and destination (Germany, European countries, non-European countries). The delivery costs are calculated during your ordering process and will be displayed before you complete your order.

For deliveries overseas, import duties and taxes may apply in the country of destination. These costs are to be borne by the recipient.

D. Payment Information

When delivering to DHL packing stations or to post offices, the purchaser's registered address is required. When ordering in the online shop, purchases are possible on account.

Payment with cheques, credit or debit card are not possible.

International orders may be subject to customs duties and bank charges may be payable on international bank transfers; any such charges, duties or taxes shall be borne by the buyer. These are so-called OUR transfers. In the Single Euro Payments Area (SEPA), a low-cost SEPA transfer in EUR is therefore recommended.

E. Order Process, Terms & Conditions and Cancellation Policy

You can find information about the ordering process, the formation of a purchase agreement and the customers' right of withdrawal in our general terms and conditions: Shop ToS & Instructions on Withdrawal >