Mediation
The invited assistance of a third party to help organise the flow of communication and to support the creation of options between the conflict and negotiation partners, in short a type of 'assisted negotiation'.
Start from where the conflict parties are, not where the third party wants them to be.
Oliver Ramsbotham
Real-world example
The Berghof Foundation assists the citizens of Hirshabelle State in Somalia to build or restore constructive relationships with each other. We take the knowledge base and experience present in the communities and add practical skills in mediation and dialogue facilitation through training and joint learning with important stakeholders and chosen multipliers.